FAQS
Customers
What materials are used in the creation of our prints?
We believe that extraordinary art deserves an equally extraordinary canvas. Each piece is meticulously crafted onto premium Forex, an elite white rigid substrate composed of high-grade PVC. Favored by the world’s most prestigious galleries and professional exhibitions, Forex is celebrated for its harmonious marriage of architectural strength and airy elegance.
To ensure a viewing experience of unparalleled sophistication, every print features a refined matte finish. This signature surface artfully diffuses light to eliminate glare, ensuring the integrity of the artwork remains pristine from every vantage point.
Our commitment to detail is further realized through advanced seven-color direct printing technology. This process allows for a spectrum of rich, nuanced tones and breathtaking clarity that standard printing simply cannot replicate. Despite its robust and enduring form, the material remains impressively lightweight for effortless installation. Furthermore, its waterproof properties and innate resilience allow for versatile display, even within protected outdoor sanctuaries.
May I receive my artwork pre-framed forimmediate installation?
Absolutely. We offer our works in a signature Shadow Gap frame—the gold standard for prestigious international art fairs. This mounting technique creates a delicate, several-millimeter space between the photograph and the frame, lending your piece a captivating "floating" aesthetic. Each frame is meticulously crafted from authentic real wood veneers, ensuring your acquisition arrives ready to transform your space.
- Customized Dimensions: Tailored to your specific spatial requirements.
- Artistic Depth: The floating effect creates a striking, modern silhouette.
- Ready to Hang: Integrated professional wall mounts are included.
- Curated Styles: Choose from six artisanal wood finishes to complement your interior.
What dimensions and formats do you offer?
Our signature collection is curated in five principal formats to suit a variety of architectural spaces: 60x90cm, 70x105cm, 80x120cm, 100x150cm, and 120x180cm. Should your space require a more specific silhouette, we take great pride in our bespoke tailoring service. We are pleased to customize existing works or curate a unique piece to your exact specifications. Please contact our customer support to discuss your vision.
How may I preserve the beauty of my acquisition?
To maintain the pristine condition of your artwork, we recommend a gentle dusting with a premium, dry microfiber cloth. Should the surface require further attention, a slightly dampened cloth may be used to lift any residue. We kindly advise against the use of excess moisture or saturated materials to ensure the longevity of the piece.
Where is the artwork created?
All works are proudly "Made in Germany," originating from our central production house in Frechen, near Cologne. Our collection features premium, state-of-the-art prints that offer a flawless, uniform finish, intentionally bypassing traditional brushstrokes for a clean, sophisticated aesthetic.
How is the quality of my artwork verified?
To ensure the integrity of your acquisition, every work is adorned with the prestigious WhiteWall Seal of Quality. This hallmark is affixed to the reverse of the piece, serving as a permanent testament to the world-class archival standards. Please note that while each work carries this signature of excellence, we do not offer bespoke individual certifications.
How are the shipping costs determined for my order?
To ensure the highest standards of delivery and care, our shipping fees are calculated with precision based on the specific nuances of your selection and destination.
- Tailored Logistics: Since each piece in our collection varies in dimensions, weight, and material, our system performs a real-time calculation. This accounts for the quantity of items, their format size, and the specific handling requirements of the product type.
- Destination-Specific Pricing: While billing remains consistent within Germany, shipping rates are adjusted according to your specific delivery address to guarantee the most efficient and secure transit.
- Complete Transparency: You will receive a definitive, binding shipping quote during the checkout process. Once you have entered your delivery details, the final investment for shipping will be displayed before you finalize your purchase.
What is the anticipated delivery timeframe?
Refinement takes time. A precise delivery estimate is visible after the configuration process, adjusting as you select various bespoke options.
Post-purchase, your estimated arrival date will be reaffirmed in your order confirmation. You are invited to monitor the status of your order’s production at any time by visiting your tracking number within your account.
How is the artwork protected during transit?
We view packaging as an extension of the art itself.
- Small to Medium Prints (up to 40x60cm): Shipped flat in premium, bend-resistant packaging.
- Large Format Prints: Gently rolled in protective archival materials and secured in reinforced tubes.
- Framed & Mounted Works: Encased in multi-layered, shock-absorbent gallery crates specifically designed for fine art logistics.
When will I receive my tracking details?
Excellence takes time, but your wait is meticulously monitored. Once your order is handcrafted and leaves our facility, a tracking number will be delivered directly to your inbox, allowing you to follow its path to your door.
What is your return policy?
Since each piece is an artisanal work uniquely handcrafted to your specific configurations, we are unable to accept returns or offer a right of withdrawal. This policy aligns with statutory regulations regarding goods produced to customer specifications (§312g Paragraph 2 No. 1 BGB). For a comprehensive overview of your rights, please consult our General Terms and Conditions.
What if my artwork arrives damaged?
We take immense pride in our craftsmanship and packaging; however, should your work arrive compromised due to transit or any other defect, we are committed to making it right. Please provide us with photographic evidence of the damage (such as a mobile phone photo). Upon a brief review, we will typically initiate a bespoke reproduction of your piece at no additional cost to you, ensuring your acquisition meets our exacting standards.
How can I contact customer support?
Feel free to contact us at information@bartcox.de
Do you offer a personalized curation service?
We offer a personalized curation service - selecting completely new artworks tailored precisely to your taste, space, and standards.
Artists
What if I'm an artist and want to sell my artwork on your platform?
We’re excited that you want to sell your art on our platform. Please contact us at "information@bartcox.de". Our team will review your application and get back to you.
How does the artist selection process work?
We have a team of curators who carefully review every artist application. The selection process is based on various factors such as the artist's portfolio, originality, and potential.